Air Conditioning FAQ's

We provide fast, expert unit replacements for ducted and split system air conditioners

Quotes

For customers who live in the Sydney area we do not charge a call out fee. However if you live just outside Sydney or the outer suburbs we may charge a call out fee. In these rare cases, if your choose to go ahead with your installation, the cost will be deducted from your installation fee.  

The fastest way to receive a quote will be if you can provide Arrow Air with a floor plan.  If you do not have a floor plan available to you, they can sometimes be found online if the home has been previously listed for sale.  For a standard home, we will be able to provide a quote from the floor plan. However if you would prefer us to visit your home and conduct a site analysis we can also do this.

For homes that may be more complex, such as architecturally designed homes that require a more bespoke design, we will require a site visit which we will arrange at a convenient time.

Quotes will be provided via email, and an Arrow Air team member will also follow up with a phone call to discuss your quote and talk through all the options.

It will generally take between 1-3 business working days to receive a quote.

The quite will be valid for 60 days unless connected to a promotion in which case it will be valid for the term of the promotion.  

Simply call or email us with your approval to proceed and we’ll book in a time with you for the install.  

Servicing

A general maintenance service can take anywhere between 30 minutes and 1 hour, depending on whether there are any breakdowns to diagnose or repairs required.   

For residential units we recommend a service every 12 months. For commercial units that may be used more frequently and for longer period of time we recommend anywhere between every 3-6 months.

You can view the full check list on our Services and Maintenance page.  

No, we operate weekdays only.

You can request a booking online or give us a call on (02) 8883 2377. Our friendly staff will book in a time with you over the phone.

We can offer first of the day appointments if they are available, otherwise we can only offer a 2-3 hour window on the day.  Our team will notify you prior to arriving at your place.  

Troubleshooting

It always depends on the weather at that time of year and the home layout, but as a general rule of thumb we recommend between 22-24 degrees during the winter and 20-22 degrees during summer.

Please visit our Support section to view the operating instructions of your unit.

If you are having problems you can also call in and speak to one of our team, or alternatively you can view instructional content on our social channels.

Turn the temperature either up or down to see if its starts. If it doesn’t please call us to book in a service to investigate.

This could be a number of issues. Please call our office to book in a service call to investigate.  

This may be because your circuit breaker has tripped. Please try resetting, and if there is still no lights on, please give us a call and we will book in a service call to investigate.  

The best way to clean your filter is to remove it and gently hose it down to remove all the dust. Leave it to dry and then replace.  View our filter cleaning guide here.

Repairs

In many cases we can diagnose and problem solve over the phone. If that doesn’t work then we will be required to send a technician out to check the system and diagnose the problem.  

This entirely depends on what’s involved and parts required. Our team will advise you on the timeline once diagnosed, and if there are any other requirements. 

Our team will provide you with a quote for the repairs. Once received either reply back to the email with your confirmation, or call our team and we will book you in.  

Installation

No, we do not install pre-bought units. We only supply and install.

The time entirely depends on the type of air conditioner being installed. A split system installation may only require half a day. A ducted air conditioning can take anywhere from 1-2 days.

No, only if you choose to. Our tradesmen will work quietly and will work their hardest to provide minimal disruption.

As part of our installation service we clean up post installation. The installers will use drop sheets during the installation, and rubbish will be removed and taken away. We do not vacuum and mop after the install.

We recommend a yearly service to keep your system working well and to gain maximum energy saving efficiency. We also recommend home owners regularly clean the air filters between annual maintenances as filters can very quickly build up with dust and other pollutants.

We can offer first of the day appointments if they are available, otherwise we can only offer a 2-3 hour window on the day.  Our team will notify you prior to arriving at your place.  

  • Actron and Daikin condensors and evaporator have a 5 year manufacturer’s warranty.
  • Actron and Polyaire zone motors have a 5 year Parts Only warranty not including labour. 
  • Ducting has a 10 year manufacturers warranty, against manufacturing defects and the breakdown of materials through natural ageing. 
  • All other equipment has a 12 month manufacturer’s warranty.
  • The labour content has a 2 year warranty
  • Gas leaks are not covered under warranty. 

We only work with Actron Air and Dakin air conditioners.  You may choose from either of these brands.

General Questions

We are located in Bella Vista, in the heart of the Hills District of Sydney.  We travel to most areas within Sydney.  Bella vista – Hills District

We are open 8:30am – 5pm  Monday to Friday

Yes, we have a small showroom. The showroom is not large, but there are several units and Actron controllers on display should you wish to visit us and discuss your options with our friendly staff.

We service most of Greater Sydney Area.  Our main areas are the Hills District, and the north western suburbs and the corridor into and including Sydney and Eastern suburbs.

We require payment on the day of service or installation only.  We do not offer finance options or payments by instalment.